Versandrichtlinie

Versandbedingungen

Die Versandkosten richten sich nach dem Empfängerland und dem Gewicht der Sendung. Die genauen Kosten werden automatisch berechnet, sobald Sie im Warenkorb Ihre Lieferadresse eingegeben haben.

Versanddienstleister

Wir versenden unsere Produkte zuverlässig mit GLS und DPD.

Versandkosten

📦 Standardversand Österreich

  • Versandkosten: ab 7,00 € (inkl. 20% MwSt.)
  • Lieferzeit: 1–2 Werktage nach Zahlungseingang bzw. Verfügbarkeit der Ware

📦 Sperrgut & E-Scooter Für komplette E-Scooter oder besonders große Artikel können aufgrund von Gewicht und Abmessungen abweichende Versandkosten anfallen. Die genauen Kosten werden im Warenkorb angezeigt.

Versandabwicklung

  • Der Versand erfolgt ausschließlich an Werktagen (Montag bis Freitag).
  • Lagernde Artikel werden in der Regel innerhalb von 24 Stunden versendet.
  • Nach dem Versand erhalten Sie eine E-Mail mit Ihrer Sendungsverfolgungsnummer.

Lieferzeiten

  • 🇦🇹 Österreich: 1–2 Werktage
  • 🇩🇪 Deutschland: 2–4 Werktage
  • 🇪🇺 Andere EU-Länder: 3–5 Werktage

In Ausnahmefällen (Feiertage, hohes Versandaufkommen oder höhere Gewalt) können die Lieferzeiten abweichen.

Annahme der Lieferung

Bitte prüfen Sie die Ware unmittelbar nach Erhalt auf sichtbare Transportschäden. Bei äußerlich beschädigten Paketen empfehlen wir:

  • die Annahme nur unter Vorbehalt zu bestätigen, oder
  • den Schaden direkt beim Zusteller zu melden.

Nicht zustellbare Pakete

Wird ein Paket aufgrund einer falschen Adresse, Nichtannahme oder wiederholter erfolgloser Zustellversuche an uns retourniert, behalten wir uns vor, die entstandenen Versand- und Rücksendekosten in Rechnung zu stellen.

Hinweis zu Akkus & Gefahrgut

E-Scooter, Akkus und bestimmte elektronische Komponenten unterliegen speziellen Transportvorschriften. In Einzelfällen kann es dadurch zu längeren Lieferzeiten kommen.

Alle angegebenen Versandkosten pauschalen verstehen sich inklusive 20% MwSt.

LUNA E-Scooter
📍 Mariahilfer Straße 182, 1150 Wien
📞 +43 664 559 9261
📧 team@luna-escooter.at
🌐 www.luna-escooter.at

Shipping
What shipping carriers do you use to deliver your products?

We work with several reputable shipping carriers to deliver our products, including USPS, UPS, FedEx, and DHL.

How long does it take to process and ship an order?

We strive to process and ship all orders as quickly as possible. Generally, orders are processed within 1-2 business days and shipped within 3-5 business days. Delivery times vary based on your location and shipping method selected during checkout.

How can I track my package once it has shipped?

Once your order has shipped, we will provide you with a tracking number and a link to the carrier's website where you can track the progress of your package. You will also receive updates via email or SMS as your package moves through the shipping process.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. However, shipping fees and delivery times may vary depending on your location and the shipping carrier used. Please note that international orders may also be subject to customs fees and import taxes, which are the responsibility of the buyer.

Can I change the shipping address or shipping method after I've placed an order?

If you need to change the shipping address or shipping method after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed and shipped.

What should I do if my package is lost or damaged during shipping?

In the rare event that your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.
Returns
What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. You may return any, within 30 days of purchase for a full refund or exchange.

How do I initiate a return?

To initiate a return, please contact our customer service team via email or phone. We will provide you with a return authorization number and instructions for returning your merchandise. Please note that you will be responsible for the cost of return shipping

Can I return or exchange items purchased online at your physical store?

Yes, you may return or exchange items purchased online at our physical store. Please bring your order confirmation and merchandise to the store within 30 days of purchase to complete the return or exchange.

What if I received a defective or incorrect item?

We apologize if you received a defective or incorrect item. Please contact our customer service team as soon as possible, and we will work with you to resolve the issue. We may ask you to provide photos of the defect or incorrect item to assist us in processing your return or exchange.

When will I receive my refund?

Once we receive your returned merchandise, we will process your refund within 3-5 business days. Refunds will be issued to the original form of payment used at the time of purchase. Please note that it may take additional time for the refund to appear on your account depending on your financial institution.